Shipping policy

Last updated: September 2026

Where we ship. We ship to the 48 contiguous United States. Alaska, Hawaii, and Puerto Rico are quoted separately — contact us before ordering.

What's included. Shipping, duties and customs are included in the price. You will not be asked to pay anything on delivery.

Dispatch and delivery. Equipment ships within 3 business days after cleared payment or approved financing. Delivery takes 3 to 12 business days depending on the system and its shipping origin; we confirm the exact timeline with your quote. Delivery times are estimates, not guarantees — carrier delays, weather, and holidays can affect them.

Tracking. You will receive a tracking number by email as soon as your order ships. A signature may be required on delivery for equipment.

On arrival. Please inspect your shipment before signing where possible, and report any visible damage to the carton or the equipment within 48 hours of delivery, with photos, to hello@recoveryaesthetics.com or on WhatsApp. This lets us open a carrier claim and ship a replacement without delay.

Wrong address or refused delivery. Please double-check your shipping address at checkout. Shipments returned to us because of an incorrect address or a refused delivery are re-shipped at your expense, or treated as a return under the Return and Refund Policy.

Consumables. Gels and small accessories ship separately from equipment and may arrive on a different day.

Questions: hello@recoveryaesthetics.com · WhatsApp +1 (321) 463-7268