Refund policy

Return and Refund Policy

Returns. Unused equipment may be returned within 14 days of delivery, in its original packaging with all accessories, cables, handpieces and manuals. Contact us at hello@recoveryaesthetics.com or on WhatsApp before shipping anything back — returns sent without prior approval cannot be processed.

Restocking fee. Approved returns are refunded to the original payment method less a 15% restocking fee. Outbound shipping and financing fees are not refunded. Return shipping is at your expense unless the return is due to our error or a defect covered by warranty.

Not returnable. Equipment that has been used, registered, or shows signs of use; consumables (gels, cups, filters, disposables); and items purchased as part of a bundle when returned individually. Bundles may be returned complete, within the same 14-day window.

Defective or damaged on arrival. Report visible damage within 48 hours of delivery with photos, and any defect within the two-year warranty period. We diagnose remotely first; if a part or unit needs replacing, we cover the replacement and shipping both ways within the contiguous United States. This is handled under warranty, not as a return, and no restocking fee applies.

Refund timing. Once the returned equipment is received and inspected, refunds are issued within 10 business days. Your bank or financing provider may take additional time to post the credit.

Cancellations. Orders may be cancelled free of charge within 24 hours of purchase. After 24 hours, the order is treated as a return and the terms above apply.

Questions: hello@recoveryaesthetics.com · WhatsApp +1 (321) 463-7268